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FAQs
How long?
Our pricing is transparent, with estimates provided after evaluating each project's specific requirements and scope. Estimates usually last 15 to 45 minutes depending on the scope of project and will be provided at the end of the appointment. Project duration is staten in the estimate.
Deposit
A deposit is typically required to secure your project on our schedule and cover initial material or preparation costs. Deposit amounts may vary depending on the size and scope of the job. Full payment terms will always be discussed before work begins.
Payment Methods
We accept common payment methods and will confirm approved payment options before the project begins. If you have a preferred payment method, feel free to ask during your estimate.
We accept cash, checks, Zelle, bank transfer, and other approved payment methods depending on the project.
Project Details
We typically complete projects within 2-6 weeks, depending on size and complexity. Timelines are discussed during the initial consultation.
Final payment is typically due upon completion of the project unless otherwise stated in your agreement. We review the finished work with you before closing out the job so expectations are clear.
Written estimates
Yes, we provide written estimates outlining the scope of work, expected timeline, and pricing based on your project needs.
Materials Used
Project scope changes?
Final Payment
We use only high-quality materials sourced from reputable suppliers, ensuring durability and longevity for all our masonry services.
Areas
We proudly serve homeowners and businesses within the tri-state area, NJ, NY & CT.
Refunds
Because construction and exterior improvement projects often involve labor, scheduling, and material ordering, refunds are handled on a case-by-case basis. Once materials have been purchased or work has begun, deposits or payments may become non-refundable. Any refund terms will be explained in your project agreement.
If additional work is requested or hidden issues are discovered after the project begins, we will discuss the changes with you before moving forward. Any additional costs or time adjustments will be clearly communicated.
We stand behind the quality of our workmanship. Warranty details may vary depending on the type of service and materials used, and those details will be discussed as part of your project agreement. Warranties are specified for each project on the written estimate.
Warranties
Hidden damages
Sometimes underlying structural or water-related issues are discovered once work begins. If that happens, we will explain the issue, review your options, and provide updated recommendations before continuing.
Permit requirements depend on the type of project and local regulations. If permits are needed, we will let you know during the estimate and explain the next steps.
We handle projects with our own trusted team whenever possible to maintain quality and consistency. Some portions of larger projects may involve trusted professionals depending on the scope of work, but quality and communication remain a top priority throughout the job.
Outdoor construction work can be affected by rain, snow, extreme temperatures, or other unsafe conditions. If weather causes delays, we will communicate updates and reschedule work as needed.
If you need to cancel or reschedule, please contact us as soon as possible. We will do our best to accommodate scheduling changes, but availability and deposit terms may apply depending on the stage of the project.
Cancel/Reschedule
Weather delays
Do we subcontract?
Material Selection
Permits
We help guide you through material options based on your project goals, budget, and the style of your property.
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